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All LuxTrust products need to be activated before being used for the first time.
Reactivate your certificate after it has been suspended and you want to continue using it. The new status of your certificate will then be “activated”. Reactivating a certificate is only possible within 30 days after suspension.
You need more information about the reactivation? Please click here
Optimise your security by changing your password regularly.
Note: Changing your password is not possible if your account has been blocked as a security precaution after 5 failed attempts to log on. Click here for the procedure to follow for unblocking your account, or wait 12 hours.
Forgotten your password?
To create a new personal password, enter the LuxTrust codes you received via SMS text messaging or letter, and the OTP displayed on your LuxTrust Token.
Note: Creating a new personal password is not possible if your account has been blocked after 5 failed attempts to log on. Click here for the procedure to follow for unblocking your account, or wait 12 hours.
Your LuxTrust account is blocked?
To immediately unblock your account, enter the initial password you received via SMS text messaging or letter, and the OTP displayed on your LuxTrust Token. Your account has been blocked as a security precaution after 5 failed attempts to log on. It will be unblocked automatically if you wait 12 hours. We recommend that you create a new personal password afterwards by clicking here.
Suspend your certificate if you can't find your LuxTrust device or if you would like to make it temporarily unusable. The new status of your certificate will then be “suspended”. Reactivating a certificate is only possible within 30 days after the suspension.
You need more information about the suspension? Please click here
Have your certificate revoked if your LuxTrust device is no longer under your control, has been stolen or if you would like to make it permanently unusable. The new status of your certificate will then be “revoked”. This action is irreversible. If you would like to use a LuxTrust product afterwards, you will have to order a new one.
You need more information about the revocation? Please click here
For a correct display of the pages you need:
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If you have any questions or problems you can of course contact our support department by telephone at +352 24 550 550 or email helpdesk@luxtrust.lu
Note: The renewal of your certificate subscription is subject to a fee. (View the rates)
| Certificate is still valid Renew your certificate on line without having to go through a registration authority. |
Click here | ||
| Certificate has expired This renewal procedure requires that you are in possession of LuxTrust access components |
Click here |
Certificate has expired / You have no LuxTrust access components
Your certificate has expired and you don’t have any LuxTrust access components. In order to renew your subscription you must appear personally in LuxTrust’s offices (Capellen). To ensure that your renewal goes smoothly we recommend that you contact one of our support agents, either by e-mail or telephone on +352 24 550 550.
Check the data contained on your certificate, the validity, as well as its status (activated or revoked) by authenticating yourself.
This procedure allows you to change your secret image. You need more information about the secret image? Click here
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - Notification email:
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address. - Card readers
To use a Smartcard, you need a Smartcard reader. Click here to view a list of all compatible readers and resellers.
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - eTVA, RCSL or eCDF applications
If you need to access the eTVA, RCSL or eCDF portals, we strongly recommend to contact them prior to placing your order, to be sure that your certificate will include the correct data as required by these applications (RCSL or VAT number). (Data cannot be changed after issuance of the certificate.) - Notification email
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address. - Card readers
To use a Smartcard, you need a Smartcard reader. Click here to view a list of all compatible readers and resellers.
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - Notification email:
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address. - Card readers
To use a Smartcard, you need a Smartcard reader. Click here to view a list of all compatible readers and resellers.
"Urgent" order:
- The price for an "URGENT" order is of 150 euros without VAT
- If your order is validated before 10h00 by a LuxTrust Registration Authority, your Smartcard and your codes will be available as of 16h00 the same day.
- You have to personally pick up your Smartcard and codes and present a valid ID document at LuxTrust S.A. (IVY Building, 13-15, Parc d'Activités, L-8308 Capellen / Mo-Fri, from 16h00 to 18h00)
- "URGENT" Smartcards and codes will not be sent by postal mail!
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - eTVA, RCSL or eCDF applications
If you need to access the eTVA, RCSL or eCDF portals, we strongly recommend to contact them prior to placing your order, to be sure that your certificate will include the correct data as required by these applications (RCSL or VAT number). (Data cannot be changed after issuance of the certificate.) - Notification email:
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address. - Card readers
To use a Smartcard, you need a Smartcard reader. Click here to view a list of all compatible readers and resellers.
"Urgent" order:
- The price for an "URGENT" order is of 150 euros without VAT
- If your order is validated before 10h00 by a LuxTrust Registration Authority, your Smartcard and your codes will be available as of 16h00 the same day.
- You have to personally pick up your Smartcard and codes and present a valid ID document at LuxTrust S.A. (IVY Building, 13-15, Parc d'Activités, L-8308 Capellen / Mo-Fri, from 16h00 to 18h00)
- "URGENT" Smartcards and codes will not be sent by postal mail!
Start ordering now
You are about to order a Smartcard PRO via video identification.
This is a 4-step process:
-
Fill in the online form and pay with your credit card or a voucher code. This should take you around 5 minutes.
Important: memorise the activation code that you will set during the order. You will need it later to activate your LuxTrust identity. -
Proceed to your video identification (check if you fulfil the eligibility conditions below). The VideoID process lasts around 15 minutes.
You will first receive by SMS and email your VideoID code and the instructions. You will have to download LuxTrust Mobile application from App Store or Google Play and start your video identification directly in the app.
Important: You need to complete your identification session in the next 15 days following your order – after 15 days the video identification request will expire and you’ll no longer be able to initiate an identification session. - Print and send back to LuxTrust by post the order confirmation received by email together with the required documents depending on your profile.
- Receive your Smartcard and LuxTrust codes by post and activate your Smartcard directly on our website: activate.luxtrust.lu.
Before ordering, check if you fulfil the eligibility conditions!
You must:
- Be over 18 years old
- Possess a valid and accepted ID document (preferably a passport) – check here the list of accepted documents
- Be equipped with a smartphone or a tablet with operating systems higher than version 6 for Android or version 10 for iOS
You are not eligible for this offer? All other ordering process will require a face-to-face identification. For more information, see the support section.
Important Information:
- eTVA, RCSL or eCDF applications
If you need to access the eTVA, RCSL or eCDF portals, we strongly recommend you to contact them prior to placing your order to be sure that your certificate will include the right data required by these applications (RCSL or VAT number). Data cannot be changed after issuance of the certificate. - Card readers
To use a Smartcard, you need a Smartcard reader. Click here to view a list of all compatible readers and resellers.
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - Notification email:
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address.
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - eTVA, RCSL and eCDF applications:
If you need to access the eTVA,RCSL or eCDF portals, we strongly recommend to contact them prior to placing your order, to be sure that your certificate will include the correct data as required by these applications (RCSL or VAT number). (Data cannot be changed after issuance of the certificate.) - Notification email
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address.
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed!
- Notification email:
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address.
Start ordering now
IMPORTANT
- Email address included in the certificate
LuxTrust recommends to only indicate your primary email address. Click here for more informations
Attention: Once the certificate has been issued, the email address can't be changed! - Notification email:
This e-mail address will be used for the sending of important information (certificate’s status, activation alerts, Re-Key alerts, etc.). Please make sure that you are indicating a correct address.
Start ordering now
You are about to order a LuxTrust Mobile identity via video identification.
This is a 3-step process:
-
Fill in the online form and pay with your credit card or a voucher code. This should take you around 5 minutes.
Important: memorise the activation code that you will set during the order. You will need it later to activate your LuxTrust identity. -
Proceed to your video identification (check if you fulfil the eligibility conditions below). The VideoID process lasts around 15 minutes.
You will first receive by SMS and email your VideoID code and the instructions. You will have to download LuxTrust Mobile application from App Store or Google Play and start your video identification directly in the app.
Important: You need to complete your identification session in the next 15 days following your order – after 15 days the video identification request will expire and you’ll no longer be able to initiate an identification session. - Receive your LuxTrust codes and activate your identity from LuxTrust Mobile
Before ordering, check if you fulfil the eligibility conditions!
You must:
• Be over 18 years old
• Possess a valid and accepted ID document (preferably a passport) – check here the list of accepted documents
• Be equipped with a smartphone or a tablet with operating systems higher than version 6 for Android or version 10 for iOS
You are not eligible for this offer? We advise you to equip yourself with a LuxTrust Token. This process will require a face-to-face identification. For more information, see the support section.
Start ordering now
